Privacy Policy

01Data controller

Australasian Student Services, with address at Cra. 59 # 152-25, piso 4, Spaces, Colina Campestre, Bogotá DC, Colombia, and an office at 276 Flinders Street, Level 7, Melbourne VIC 3000, Australia. Contact email: hello@australasian.com.co

02Data we collect

We collect the following types of personal information:

• Contact information: full name, email, phone, city and country of residence.
• Academic information: level of studies, language, study interests and preferred destinations.
• Browsing information: session cookies, IP address and website usage data (through Google Analytics).
• Communications: messages sent through WhatsApp, contact forms and email.

03Purpose of processing

We use your data to:

• Provide personalized educational and migration advisory services.
• Manage appointments, consultations and follow-up on your study-abroad process.
• Send you relevant information about destinations, programs and educational events.
• Improve our services and user experience on the website.
• Comply with legal and regulatory obligations.

04Legal basis for processing

The processing of your data is based on: (a) your express consent when contacting us or using our services; (b) the performance of an advisory services contract; and (c) our legitimate interests in providing and improving educational services.

05Data sharing

We do not sell or share your personal data with third parties, except when necessary to:

• Process your visa or admission application with educational institutions or embassies.
• Use third-party tools (Google Workspace, Google Calendar) for operational management.
• Comply with legal requirements from competent authorities in Colombia or Australia.

06Your rights

In accordance with Law 1581 of 2012 (Colombia) and applicable regulations, you have the right to:

• Access, update and rectify your personal data.
• Request the deletion of your data when it is no longer necessary for the purpose of the service.
• Withdraw your consent at any time.
• File complaints with Colombia's Superintendency of Industry and Commerce (SIC).

To exercise these rights, contact us at: hello@australasian.com.co

07Data retention

We keep your data while there is an active service relationship and for the period legally required after it ends. Data from consultations that do not proceed is deleted after 12 months.

08Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss or destruction, including SSL encryption, restricted access and security-certified Google Workspace tools.

09Cookies

We use essential cookies for the operation of the site and analytics cookies (Google Analytics) to improve the experience. You can control cookies from your browser settings.

10Changes to this policy

We reserve the right to update this policy. We will notify you of significant changes by email or through a prominent notice on our website.